Established in 2015, and with a global presence, Zumidian is a US based company with a very unique position in the online gaming ecosystem: we handle the Operational aspects of the Game DevOps workflow 24x7x365. This focus is supplemented by other services like migration, consultancy and infrastructure services.
Our staff consists of game industry veterans coming from either game hosting service providers or game publishers. With over 100 years of combined experience across Mobile, PC, MMO, Console and Social platforms, we are experts in what we do.
Our mission is to manage our customers’ online games, regardless of platform or technology, to ensure availability to their players and maximizing their revenue potential.
We ensure maximum uptime of our customers’ games, 24x7x365, anywhere in the world, hosted in-house or by any infrastructure provider.
We can either use our customers’ existing tools and systems if they have them in place and seamlessly integrate with them, or we can use our state-of-the-art monitoring and management platforms if they prefer.
We enable our customers to save time, money and to mitigate risk by reducing their resource cost to allow them to focus on the success of their companies and services. Outsourcing the operational aspects of their DevOps workflow can help them alleviate some of the challenges they are facing when operating online games.
Customer commitment is key for us and we are so confident in the quality and consistency of our service that we do not ask our customers to sign up for a long-term contract. Everything is on a month to month basis without commitment.
We aim to provide the best service to our customers, and we support them for the long run as their success is our success.
We don't provide work for hire staff - we give you full access to our multiple shift teams and around the clock coverage to act as an extension to your current teams.
Every shift is staffed by gaming experts (not low-skill ticket handlers) who can handle any incident. There is no internal escalation or triage system – every shift can handle any problem as the goal is to maintain availability of the game.
You are assigned a Technical Account Manager (TAM) who ensures you gain the most from our relationship and maximize our services.