About the Project

A US-based mobile game development studio, known for a mobile strategy game set in a globally recognized fantasy universe, was in the midst of reorganization and needed reliable infrastructure support to manage millions of active players worldwide so they could focus on their next game. With real-time multiplayer battles, alliances, and in-game events, the game required continuous, round-the-clock operational oversight to ensure players could always connect and engage seamlessly.

The Challenge

The game’s development team faced a common but pressing issue: sustaining infrastructure reliability for the existing game while starting development of their next project. While the team handled daytime operations well, they struggled with after-hours incidents, especially over weekends and holidays, when monitoring and response coverage was limited. This resulted in increased downtime and a heavier burden on engineers to handle issues outside normal office hours.

Zumidian’s Role

Zumidian became a trusted partner in 2023, providing full 24/7 operational monitoring and triaging alerts for the game’s infrastructure. Our team stepped in to handle real-time monitoring, optimize alerting systems, and reduce on-call fatigue for the client’s engineers.

Key services delivered:

• 24/7 Infrastructure Monitoring: Continuous surveillance of servers and key game services to identify issues before they impact players.

• After-Hours Triage and Support: Handling critical issues outside regular office hours to minimize disruption to gameplay.

• Reduced Engineer Fatigue: By covering off-hours alerts, Zumidian allowed the internal team to focus on development without being interrupted by minor incidents.

Results & Impact

• Minimized Player Impact: Issues are detected early and resolved faster, reducing potential disruptions to gameplay.

• Reduced Downtime: With 24/7 monitoring, outages are handled proactively before they affect large portions of the player base.

• Increased Efficiency for Developers: By offloading operational stress, the development team can focus on game updates and enhancements rather than constantly troubleshooting.

Seamless Integration

Zumidian integrated smoothly into the existing operations, aligning our services with the client’s team and tools. Whether through incident escalation protocols or strategic monitoring configuration, our partnership enabled more reliable live ops support while helping the studio maintain its focus on game development.

The Takeaway

In the world of live, online mobile games, player engagement and stability are paramount. With Zumidian handling 24/7 operations, the development team was able to ensure a smooth experience for millions of players, while reducing the strain on internal resources and creating a healthier work environment for engineers.