Zumidian partnered with the development team behind a leading AAA competitive title to revolutionize their live observability and operational analytics. By building tailored dashboards, implementing intelligent alerting systems, and introducing proactive workflows, we simplified complex data, accelerated decision-making, and automated incident response. This enabled the studio to successfully navigate critical development phases and live service operations while boosting cross-team efficiency.

Game Stats

Game Type	Competitive Online Game
Platforms	Xbox Series S/X, PS5, Switch, PC
Launch Milestones	Global Launch, Live Service Support
Notable Achievements	Top-performing title in its genre, strong player engagement

Services Provided

Custom Dashboard Development

• Unified backend data through intuitive dashboards, improving accessibility for non-technical teams.
• Empowered Producers, QA, and Support to independently investigate player errors and matchmaking issues.

Real-Time Alerting & Incident Automation

• Designed advanced alerting systems with integrated remediation logic to automatically resolve backend issues.
• Reduced manual intervention, freeing development teams to focus on root-cause analysis and long-term improvements.

Live Observability Integration

• Delivered real-time visibility across critical systems, including matchmaking, server uptime, and player telemetry.
• Provided a single-pane-of-glass view to streamline live service operations.

Proactive Team Collaboration

• Embedded directly into team rituals—daily standups, production reviews, launch-day calls, and Slack channels.
• Enabled faster communication, quicker escalations, and immediate incident response.

Enhanced Matchmaking Monitoring

• Developed advanced analytics to detect negative player experiences caused by imbalanced matchmaking.
• Identified player churn patterns and enabled rapid tuning of matchmaking configurations to improve retention.

Key Results & Achievements

Achievement	Impact
Real-Time Observability	Coverage across matchmaking, server health, and player experience
Dashboard Accessibility	Used actively by Production, QA, and Support teams
Automated Incident Response	Server-level alerts with self-healing logic
Matchmaking Analytics	Accelerated detection and tuning cycles for balanced gameplay

Value Delivered

Operational Transformation

Through deep operational integration, we delivered actionable analytics that improved both player satisfaction and internal team efficiency. From launch-day readiness to ongoing live service management, our tools and processes empowered the studio to move from reactive troubleshooting to proactive incident prevention — keeping players engaged and services stable.

Business Value to the Client

• Increased Team Autonomy: Non-developer teams resolved common issues without engineering support.
• Improved Player Experience: Faster matchmaking tuning maintained competitive balance and player satisfaction.
• Enhanced Operational Agility: Real-time alerting and automated remediation reduced downtime after launch.
• Streamlined Communication: Embedded workflows and Slack integrations accelerated incident coordination.
• Stronger Launch Support: Maintained service reliability during critical global release windows.

Financial Value to the Client

• Lower Operational Costs: Reduced dependency on engineering teams for incident triage.
• Higher Player Retention: Balanced matchmaking and minimized outages kept players engaged longer.
• Fewer Escalations: Automated incident workflows minimized the impact of minor backend issues.
• Scalable Support Model: Enabled a smaller live ops team while maintaining 24/7 responsiveness.