About Supervive

We partnered with Theorycraft Games to strengthen the monitoring infrastructure and improve incident response times for their fast-scaling title, Supervive — a Battle Royale MOBA. As Supervive progressed through multiple closed playtests and a successful open beta launch, we delivered robust observability solutions, custom Grafana dashboards, and 24/7 live ops support to maintain a high-quality player experience.

Game Title	Supervive
Studio	Theorycraft Games
Game Type	Battle Royale MOBA
Platforms	Steam (OpenBeta), PC
Key Milestones	Multiple closed playtests, successful open beta launch
Monitoring Coverage	24/7, across all environments
Incidents Monitored	2,400+ during engagement
Mean Time to Acknowledge (MTTA)	Under 1 minute 40 seconds

 

Services Used

• Grafana Dashboard Development
  • Integrated Theorycraft’s existing Grafana into our platform.
  • Built custom dashboards tracking CCU (Concurrent Users), error rates, login queue health, and matchmaking performance.
• Alerting Optimization
  • Designed real-time alerts for matchmaking issues, player drop-offs, and infrastructure anomalies.
• 24/7 Incident Monitoring and Response
  • Delivered continuous Level 1 monitoring and incident triage.
  • Achieved sub-1:40 MTTA across over 2,400 incidents.
• Cross-Team Collaboration
  • Acted as first responders to incidents, escalating instantly through integrated communication tools.
• Live Ops and Launch Support
  • Provided critical monitoring and response during multiple playtests and the high-visibility open beta on Steam.
• Stakeholder Visibility
  • Created visually accessible dashboards for producers and non-technical stakeholders at Theorycraft.
• Continuous Improvement
  • Participated in regular syncs to iterate on monitoring and alerting strategies based on evolving needs.

Value Proposition

Our services enabled Theorycraft Games to maintain complete observability over Supervive’s critical game systems during key phases — from internal playtests to a major open beta release — ensuring strong player trust, operational excellence, and rapid incident response.
We built scalable, cost-effective monitoring foundations that continue to support Supervive as it grows toward full launch.

Business Value to Theorycraft

• Improved Uptime: Maintained player trust by minimizing downtime during crucial testing and launch windows.
• Faster Incident Response: Accelerated detection and resolution of issues to keep gameplay smooth.
• Launch Readiness: Supported high-profile launches and events without any critical incidents.
• Stakeholder Confidence: Provided real-time operational insights to Theorycraft’s leadership team.
• Operational Efficiency: Enabled Theorycraft’s internal teams to focus on development while we handled monitoring and incident escalation.

Financial Value to Theorycraft

• Cost Savings: Delivered enterprise-grade 24/7 monitoring without the overhead of an in-house live ops team.
• Risk Mitigation: Reduced potential revenue loss from downtime and negative player experiences.
• Future-Ready Investment: Designed observability systems that scale with Supervive’s infrastructure as the player base grows.