Frequently Asked Questions

Why Zumidian?

With over 40 years of experience in the setup, configuration and day to day management of Online Games (software as a service, MMOs and always online games) across mobile, PC, console and TV - your game(s) couldn’t be in better hands.

Doesn’t AWS/Google/my hosting provider do this already?

Simply put, NO! They all offer services that cover the hardware/virtual machine and operating system but none of them understand and support your game, it’s components and 3rd party interfaces.

What do you mean support our game?

Having your game online and available 24/7/365 is essential to your business with any downtime time affecting your revenue, reputation and costs. With Zumidian’s Online Services, we monitor all aspects of your game and take both proactive and reactive actions to keep the game and it’s components online, or minimising downtime if there is a problem.

How can you support us?

With our unique and proprietary Zumidian Network AI (Znai), we continually learn your game and it’s operation, player trends and infrastructure and based on these Znai makes automated changes. Sometimes automation is not possible and Znai is supported by our 24/7 teams to review and take manual interactions as needed.

What Service Level Agreements (SLA) do you offer?

Our SLA can be as low as 15 minutes for resolution (yes, we did say resolution) and this can be defined on a host by host basis as needed.

Seriously, 15 minutes SLA is impossible!

Welcome to the power of Zumidian and ZnAI! If you don’t believe us then you are welcome to talk to our existing clients and get their first hand experiences.

Our game is bespoke and unique, you cannot support that.

We currently support a number clients with their uniquely developed game components as well as almost every OS, middleware, game engine and database. The idea is that we are flexible enough to support anything you have. We do not expect you to have to adapt your game to work with us.

We use AWS, Google, Azure, Rackspace, IBM, Another provider.

That's fine by us, any host in any data center in any location worldwide (or even in space) is supported as long as we can get a reliable connection and root/admin access.

Our game has millions of players, is it too big for you to support?

Congratulations on a heathy player base! We currently support an online gaming platform with over 90 million MAU so scale isn’t an issue for us.

We don’t want to share our code with you.

Good, as we don’t want to see it! We have no need to access your code. If an issue is related to a code problem then this is for you to resolve.

Our game is all ‘tribal knowledge’ and we don’t have much documentation.

Ah, life would be too easy if everyone had up to date and comprehensive documentation however we know this isn’t typically available. Our onboarding is both automatic analysis and manual discussion with you from which we create our run book, archetype models and host documentation. All of which we share with you.

This all sounds very expensive.

No, not really. Depending on how many hosts you have, you can typically get full 24/7 coverage for less than it would cost to employ a new internal resource.

We’ve heard all this sales speak before that doesn’t live up to the claims in practice.

Fair point, we have been in the same situation which is why we offer a 3 month fixed priced trial so you can see things for yourself.

So I have the trial period and then I am locked into a long contract?

No, no commitments. We believe in our Zumidian Online Services so much that we don’t ask you to commit to anything. The service is month to month, so if you aren’t happy for any reason then you can leave us. We have NEVER lost a customer based on our performance so we are pretty confident you won’t be the first!

Ok, so what’s next?

Feel free to contact us to get in touch and we can learn more about you and your game(s)