Zumidian can handle the Operations aspects of your DevOps workflow. We have established a set of best practices tailored to the online gaming market.

DevOps : Incident Management

Our mission is to manage your mission critical online games, regardless of platform, technology or location, to ensure availability to the users. We ensure maximum uptime of your game(s), 24x7x365, anywhere in the world, hosted in-house or by any infrastructure provider.

Through our set of tools and best practices, we aim to restore normal service operation as quickly as possible and minimize impact on players and the company with resolution SLA’s as low as 15 minutes.

Network Operations

Fully staffed, 24 hours a day, 7 days a week, 365 days a year

Your game's uptime is our #1 priority.

Our Network Operations Center provides around the clock coverage for your games and applications, regardless of where you are hosted or what type of game you have. With over 15 years of experience across Mobile, PC, MMO, Console and Social platforms (including most game engines and middleware), there is no lengthy on-boarding time or trying to explain what is important for gamers!

Our expert staff handles all of the operational work, freeing up your staff to focus on other tasks such as adding new features and reducing the need for your staff to be on-call.

You are experts in ensuring your game is amazing and caters to your player's needs. We're experts in ensuring your game remains accessible to your players all day, every day.

DevOps: Incident Management

Key Features

We have designed an offering that allows you to pick the elements you need in order to build a solution that corresponds to your requirements. They are based around the following key features:

Customized Solution

Customized service agreement, reflecting what you need, not what you want to sell

SLA Options

SLA options, resolution options as low as 15 minutes

24x7x365 Monitoring

24x7x365 monitoring and first/second-line issue handling

Managed Tiers

Full stack coverage including hardware, OS, applications, interfaces, as well as the game

Reliable Monitoring & Outage Resolution

Fully monitored uptime and outage resolution

DevOps: Incident Management

Benefits Of Using Zumidian

Improving your operations, saving money and time

Our 24x7x365 coverage removes the need for your staff to be on call thus more productivity during working hours. We handle the operational work, allowing you to focus on other value-added tasks such as new product features and improving user experience.

We provide you increased uptime which improves your revenue, credibility and retention.

Our Game Ops Team acts as part of your company without the burden of having to hire staff. Our team members have the technical expertise to provide all levels of support you might need.

There is no long-term investment due to hiring the needed manpower. If your game is not performing as expected, you can terminate our contract within a month while if you had hired staff, it would take more time and would be far costlier. We also provide 24x7x365 coverage of your games at a fraction of the cost of doing it internally.

DevOps: Incident Management


Workshops and architecture review

To create your unique runbook, we work with you to understand your environment(s), interactions and dependencies. These workshops and reviews can be done remotely or on-site to best suit your needs.

Runbook and trigger creation

From the architecture review, we create your runbook which includes the qualifying inputs for ZnAI, resolution steps and post fix verifications. This is then fed into our tools to build up your per archetype model which then starts monitoring and reacting to any issues.


Depending on the information available (and you and your teams time), on-boarding typically takes between 2 – 4 weeks before we have the understanding and data to take over 24x7 coverage

DevOps: Additional Game Operations Services
Zumidian’s proven process ensures every release, every deployment and every environment is fully covered; providing full transparency to all stakeholders
DevOps: Release Management

Client notifies of new build

Zumidian updates the Staging environment with the new build

Client tests and verifies the ‘game’

Zumidian verifies the Operational metrics and KPI’s

Confirmed version ready for Live, Zumidian co-ordinates between the client, customer support, community and platform holder(s) for a release window

DevOps: Deployment Management

Zumidian creates a deployment plan for each platform including success metrics and KPI’s

Zumidian releases new version, provides ‘early life’ Operational support

Release closure, Zumidian produces post mortem on release and Operational changes / issues

DevOps: Environment Management

All servers monitored for network, hardware and game specific metrics

All hardware hardened and kept updated with the latest patches and best practices

Standardized and documented build and configuration procedures

Hardware failure mitigation

Regular infrastructure reviews to ensure optimum performance/cost ratio

Capacity planning and rapid scale up/down


What our clients have to say