The Game Operations Experts
Ensuring maximum uptime & performance for your game.
24 hours a day.
7 days a week.
365 days a year.
Your Game is
Your game needs to be available to players 24 hours a day, 7 days a week, 365 days a year. Downtime causes loss of revenue, decreased player satisfaction, and reduced credibility. Maintaining uptime is the top priority.
CHALLENGES OUR CUSTOMERS FACE
Where to Focus The Budget
Is building and running a highly skilled operations’ team working 24x7x365 worth the time and budget?
Finding the right talent is complicated in the current market. With the challenges of developing and running an online game, not being able to fill these positions poses a significant risk to the success and financial viability of the game.
You want to maximise the value and contribution from your team with meaningful tasks and actions to move the needle of the game and allow morale and retention to remain high.
Should you focus on making the game the best it can be, or should you pull your resources to handle operational tasks or react to an issue in the middle of the night, leaving them tired and less productive the next day ?
What happens when one of your team members leaves and tribal knowledge leaves with them? How can you ensure this knowledge isn't lost?
Online gaming can be an unpredictable business. No one can guarantee success or have visibility on the future of the game, which makes investing in resources before achieving success hard.
Zumidian can help with these challenges
Our highly skilled team of system engineers are available 24x7x365 to ensure your game stays up and running, and we have the knowledge and experience to make onboarding with us quick and easy. With Zumidian on your side, your team can focus on game development and improvement, rather than worrying about server problems.
We have over 100 years of combined experience across Mobile, PC, MMO, Console and Social platforms and currently handle over 400 million MAU and 23 million DAU across multiple platforms and games for our customers.Learn more about Zumidian Game Operations
Ready to get started?
Get in touch and tell us about your game and the operational challenges you're facing.Contact Us
We manage your online game using your tools and processes
Focus on Issue Resolution
When there is an issue, we don’t just notify you, we resolve it using the runbooks that we have built and maintained for you. And because we don’t provide a tiered escalation process, our average resolution time is under 10 minutes.
No Hidden Costs
Everything is included, so you don’t have to worry about additional costs
We are only as good as you are happy with our services, that's why we don’t force you to sign up for long term contracts
We have expertise in almost every environment
Whoever your using, we can support you as long as we can get reliable and secure access
With over 400 million Monthly Active Users on the Photon platform, uptime, availability and issue response and resolution times are key. I am pleased to say that with Zumidian's Game Operations Centre we have a less than 15 minutes resolution time cross the platform. Zumidian has been a fantastic partner for us and provided the missing piece to Exit Games.
At Paradox, our online components form a critical feature for our genre leading strategy titles. Zumidian came onboard and quickly understood our needs and requirements for our multiplayer services and provided transparent communication and actions allowing us to focus on additional gameplay features. Zumidian has exceeded our expectations and set the bar much higher than expected.
Our experience with Zumidian has been phenomenal – we've been using them from the start of our project, and have nothing but praise for the team. From emergent issues late on a weekend night, to ordering brand new hardware on a major holiday, we've learned that we can count on them – and I'm grateful to have them as partners. My only regret is not involving them sooner.
We have been using Zumidian as our server provider for many years now. They have helped us to set up our game and back-end servers globally which are critical to our operations. Zumidian has provided us with excellent service and scalability; ensuring that our game services simply work all the time.