24x7x365 Game Operations. Yours to control. Ours to run.
Zumidian runs 24x7x365 Game Operations for live-service studios and publishers. We resolve incidents inside your stack, so your engineers stay on the roadmap and your revenue stays protected.
You keep control of your tools, thresholds and access. We take the 3am page. PC, console, mobile, cloud and bare metal.
Zumidian layer
Sits on top of your stack
Your stack: you keep control
28 studios, publishers and platforms running live services at scale. Current and past engagements, since 2015.
These are the numbers our customers see in their own PagerDuty.
Mean time to acknowledge. A human assessing severity and player impact, not an auto-acknowledgement.
Mean time from alert to the resolving action being applied.
Mean time to verified recovery, confirmed against real player-facing signals.
226,378 alerts · 21 customer environments · every alert of every severity · one denominator · 1 Jan 2024 to 31 May 2026 · How we measure
When a region goes dark at 3am, the cost doesn't wait for business hours.
A failed deployment, a database under load or a regional network fault reaches players within minutes. Transactions stop, support tickets climb, and the engineers who should be shipping the roadmap are on a bridge call instead.
Revenue
Transactions and retention hit within minutes.
Trust
Instability is what players review.
Productivity
A fire drill is a sprint you don't get back.
Launch momentum
One bad window can cost years of investment.
Monitoring tells you something is wrong. It doesn't fix it.
Most studios have alerts. Few have someone who owns what happens next, at every hour, with the authority to act. That gap is where downtime lives.
More handoffs. More delay. Your engineer wakes up.
Fewer handoffs. Faster recovery. Your engineer sleeps.
We own what happens after the alert fires. Every alert. Every time.
Four core services and two specialized ones, all running on the same runbooks.
Works inside your stack: Grafana, VictoriaMetrics, Prometheus, Datadog, CloudWatch, Alertmanager, PagerDuty, Slack, Discord, Teams, your ticketing. Something else? We integrate with that instead.
From alert to verified recovery, in five steps
- 1
Alert
Any source: infrastructure, predictive, in-game check, support signal. One funnel.
- 2
QualifiedUNDER 2 MIN
A games-industry engineer assesses severity and player impact. Never an auto-acknowledgement.
- 3
ActionedUNDER 10 MIN
The approved runbook is executed inside boundaries you set.
- 4
Verified
Recovery confirmed against live player signals, not declared when the server comes back.
- 5
Reported
Timeline, actions, root cause, and the runbook change that makes it happen less next time.
Where does your operating model stand? Find out in two minutes.
Twelve questions, an honest Go / No-Go on coverage, detection, response and release discipline. Answer for how things work today, not how the wiki says they should. The same twelve questions we start every launch review with.
Your verdict, domain by domain
Coverage
Who's on at 3am, and what they're allowed to do
Detection
Whether an alert means something, and who qualifies it
Response
Can someone other than the author execute the runbook
Release discipline
Rollback path, validation, who decides
Illustration of the result format. Your answers never leave your browser.
Weeks to start. No rebuild. No lock-in.
- WEEK 1
Discover
Environments, services, dependencies, alerting, incident workflows.
- WEEK 2
Integrate
Access paths, dashboards, alert routing, channels, runbooks.
- WEEK 3
Shadow
We monitor alongside your team and prove the model on your environment.
- WEEK 4
Own
Full coverage with your escalation rules and reporting cadence.
Typically fully operational in 2 to 4 weeks. No disruption to live service.
Month to month, with a named owner
Our longest customer has renewed monthly for over ten years. A Technical Account Manager runs a monthly review with you.
Access you control
Named accounts, least privilege scoped to the engagement, every action logged. You grant it and you can revoke it at any time.
Your data stays yours
We operate on operational telemetry. Zumidian is not SOC 2 certified and won't imply otherwise; controls align to SOC 2 principles and we support your security reviews.
What does 24x7x365 coverage cost when you build it in-house?
$600K to $1.4M+
Per year, fully loaded, for an internal GameOps function: five to six engineers across shifts, management, tooling, infrastructure, recruiting and retention. Quoted conservatively.
Smaller team? Your real cost isn’t headcount. It’s your developers on call every night after launch.
Coverage gaps
Nights, weekends, holidays, unexpected peaks.
Escalation delays
Resolution depends on who is available and what they know.
Key-person dependency
Critical knowledge sits with a few people, not in a system.
Fatigue
On-call pressure pulls engineers off the roadmap.
Covering every hour in-house is a permanent operating model, not a headcount decision.
Schedule a Game Operations Review.
A working session, not a pitch. We map your current coverage, incident flow, response times and launch readiness against the model on this page, and show you where the gaps are.
hello@zumidian.com · Month to month. No long-term commitment.
Not ready for a call? Take the two-minute Launch Readiness Assessment. Twelve questions, an honest Go / No-Go, nothing stored or sent.