Game Operations Services
Day-to-Day Operations
From operating system updates and backups to pushing out the latest release, our team can handle the day-to-day maintenance of your online multiplayer infastructure so your team can focus on what they do best - creating an engaging player experience.
24 x 7 x 365 Monitoring
Reliable, effective monitoring is the backbone of providing maximum uptime for your online multiplayer game. Our experience with the latest, industry standard monitoring tools such as Prometheus allow us to recognize potential problems before they impact your players.
Incident Management
When something does go wrong, our highly skilled team of systems engineers spring into action to resolve the issue as quickly as possible. Improved uptime leads to improved player experience, increased retention and increased revenue.
Zumidian’s Game Operations has been our partner for a few years now and continue to exceed our expectations on a daily basis. Fast issue response, resolution and communication is just normal for them and working closely together makes Zumidian a natural extension of RetoMoto from an operation standpoint."
— Jean-Marc Broyer, Chief Executive Officer, RETO MOTO
Incidents Handled
205
Past 24 Hours
1,618
Past 7 Days
6,161
Past 30 Days
75,984
Past 365 Days
Other Services
Infrastructure Services
Looking to reduce infrastructure costs? Our partnerships with various infrastructure providers around the world allow us to negotiate the best pricing and performance you'll find anywhere for bare metal hosting, DDOS protection, CDN services and more.
Learn MoreMigration Services
Need to move to a different hosting provider but don't have the resources to do the move yourself? We can help! Whether you're moving from one cloud provider to another, bare metal to the cloud, or the cloud to bare metal, we have the experience to make a seamless transition.
Learn MoreConsulting
As gaming industry veterans (and gamers ourselves!) we know what it takes to have a successful online game. Even if you don't need our Game Operations Services full-time, we can help set you up for success, from security guidance to database optimization and more.
Learn MoreOUR COMMITMENT
We are so confident in the quality and consistency of our service, we do not require a long-term contract. Everything is on a month to month basis without commitment.
We have never lost a customer based on our service and you will not be the first!
We aim to provide the best service to our customers, and we support you for the long run as your success is our success.
What our clients say about us
With over 400 million Monthly Active Users on the Photon platform, uptime, availability and issue response and resolution times are key. I am pleased to say that with Zumidian's Game Operations Centre we have a less than 15 minutes resolution time cross the platform. Zumidian has been a fantastic partner for us and provided the missing piece to Exit Games.
At Paradox, our online components form a critical feature for our genre leading strategy titles. Zumidian came onboard and quickly understood our needs and requirements for our multiplayer services and provided transparent communication and actions allowing us to focus on additional gameplay features. Zumidian has exceeded our expectations and set the bar much higher than expected.
Our experience with Zumidian has been phenomenal – we've been using them from the start of our project, and have nothing but praise for the team. From emergent issues late on a weekend night, to ordering brand new hardware on a major holiday, we've learned that we can count on them – and I'm grateful to have them as partners. My only regret is not involving them sooner.
We have been using Zumidian as our server provider for many years now. They have helped us to set up our game and back-end servers globally which are critical to our operations. Zumidian has provided us with excellent service and scalability; ensuring that our game services simply work all the time.