We've been doing GameOps since before it had a name.

Founded 2015. Headquartered in Miami. Working everywhere.

Zumidian is a US company, headquartered in Miami, Florida, and fully remote by design. Our engineers live and work across North America, South America and Europe, operating live games for studios and publishers worldwide. Since January 2024 alone, the team has handled over 226,000 alerts across 21 customer environments, on every platform a live game runs on: mobile, PC and console.

Zumidian grew out of a game hosting company. In 2014, Microsoft signed with the hosting provider our founder ran and asked for something hosting companies didn't offer: a dedicated game operations team for a major FPS title. Building that team revealed the gap. Every live game needed this function; almost nobody offered it as a service, and most studios were improvising it internally at great cost. Zumidian was founded the following year to do exclusively what that engagement proved was missing, and it has been remote and distributed from day one.

Your 3am is always somebody's 10am.

Most 24/7 operations run on night shifts: someone dragged out of bed, or a junior watching dashboards at 4am while the senior people sleep. We think that model is broken, and it's why we never built an operations floor. Zumidian is remote and distributed across North America, South America and Europe on purpose: coverage follows the sun, so an overnight alert for any customer lands in another region's normal waking hours. A 3am page on the US West Coast is mid-morning in Europe; a 3am page in Europe is evening in the Americas. Engineers work their own daylight, rested and thinking clearly.

What makes distributed coverage work is the same discipline that makes everything else here work: runbooks, structured handovers between regions, and one shared system of record. Every shift inherits full context, nothing lives in one person's head, and the handoff is a procedure, not a hope. The result shows up in the numbers: a mean time to acknowledge under two minutes, around the clock, measured across every alert we've handled. See how we measure these numbers

It also shows up in something harder to measure. Burnout and turnover are the quiet killers of internal 24/7 teams; the follow-the-sun model is how we run continuous coverage with engineers who actually stay.

A dedicated team, a decade deep.

We don't provide work-for-hire staff. A Zumidian engagement is round-the-clock access to a dedicated operations team: 16+ engineers with over 100 years of combined experience across mobile, PC and console platforms, who do game operations exclusively. Many came from studio and platform operations roles; all of them have lived the launch nights and patch windows your team knows too well. And they stay: several of our engineers have been with Zumidian since the company started in 2015. In a field where 24/7 coverage usually burns people out in two years, a decade of tenure isn't a staffing statistic; it's the follow-the-sun model proving itself, and it means the person operating your game has likely been operating games longer than most internal ops teams have existed.

We deliberately don't publish our engineers' names and faces. Operations staff with privileged access to production environments shouldn't be a public directory; that's a security posture, not shyness. What we publish instead is what they do and how well: every claim on this site is measured, defined and auditable. How we measure · How access and governance work

How we think.

A few convictions run through everything on this site, so they belong here in one place. We resolve incidents rather than routing them; an alert that gets forwarded is an alert that got slower. We verify recovery rather than declaring it, and we publish the slow number that proves it. We work inside your tools rather than replacing them, because your environment should remain yours. And we earn the engagement every month: no long-term lock-in, no switching costs designed to trap you. If we're good, you'll stay; that's the whole model.

Leadership

Nicolas Zumbiehl

Founder & CEO

Nicolas founded Zumidian in 2015 after a decade running infrastructure businesses for online gaming, most recently as CEO of Hypernia, a game hosting provider. When a major game company asked his team to build the operations function for a flagship FPS in 2014, he saw what the industry was missing: live game operations treated as a discipline of its own rather than an afterthought of hosting or development. He's been building the GameOps category ever since.

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Philip White

Head of Service Delivery & Business Development

Phil owns how the service actually reaches customers: engagement delivery, the reporting and review cadence, and the measurement discipline behind the numbers published on this site. Having done this for 30 years, and brought the first Asian MMOs to the Western market, Phil likes to think he's seen most things, but every day is a school day in online gaming. If you become a customer, he's the person making sure what we promised is what you get, month after month.

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Nicholas Moeck

Chief Technology Officer

Nicholas has been keeping live games online since the Hypernia days, where he and our founder first worked together. A Linux engineer by trade, he joined Zumidian as one of its early systems engineers and became CTO in 2022, the route we think a CTO at an operations company should take: through the work itself. He owns the technical architecture behind Zumidian's operations: the monitoring, tooling and runbook infrastructure the team executes through, 24x7x365.

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Zumidian at a glance.

Founded

2015

Headquarters

Miami, Florida, USA

Model

Fully remote, follow-the-sun coverage across North America, South America and Europe

Team

16+ operations engineers, 100+ years combined live-game experience, several with Zumidian since 2015

Track record

226,378 alerts handled across 21 customer environments since January 2024

Engagement

Month-to-month, no long-term commitment

FAQ

Frequently asked questions.