This Privacy Policy explains how Zumidian Corporation ("Zumidian," "we," "us," or "our") collects, uses, discloses, and protects personal information. It applies to:
- Visitors to our website at zumidian.com and any related pages or subdomains (collectively, the "Site"); and
- Prospective clients, clients, partners, and other business contacts who interact with us through the Site, email, or in connection with our managed game-operations services (the "Services").
Zumidian is a business-to-business company. We provide 24/7 managed game operations to game studios and publishers. Our Site and Services are intended for businesses and the professionals who represent them — they are not directed to consumers or to children.
By using the Site or providing us with personal information, you acknowledge the practices described in this Policy.
1. Who We Are and How to Contact Us
Zumidian is a company based in the State of Florida, United States.
- Legal entity: Zumidian Corporation
- Mailing address: 7700 N Kendall Drive, Suite 406, Miami, Florida 33156
- Privacy contact email: privacy@zumidian.com
- General contact email: hello@zumidian.com
If you have questions about this Policy or how we handle your information, contact us using the details above.
2. Information We Collect
2.1 Information you provide to us
When you contact us, request a Game Operations Review, or otherwise communicate with us, we may collect:
- Identifiers and contact details: name, business email address, phone number.
- Professional information: company or studio name, job title or role, and information about your live-game operations needs.
- Communications content: the contents of messages, form submissions, support requests, and any information you choose to include.
- Commercial / engagement information: details related to proposals, contracts, and the Services we provide to you or your organization.
2.2 Information we collect automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, including:
- Device and connection data: IP address, browser type and version, operating system, device identifiers, and language settings.
- Usage data: pages viewed, links clicked, referring/exit pages, time spent on pages, and the dates and times of your visits.
- Cookies and similar technologies: see Section 4 below.
2.3 Information from third parties
We may receive information about you from:
- Analytics and advertising providers;
- Business contact and lead-enrichment sources;
- Our clients or partners, where you are their representative; and
- Publicly available sources.
We do not knowingly collect sensitive personal information (such as government IDs, health, biometric, or financial account data) through the Site, and we ask that you not submit such information to us.
3. How We Use Your Information
We use personal information to:
- Respond to your inquiries and schedule or conduct a Game Operations Review;
- Provide, operate, maintain, and improve the Services;
- Communicate with you about proposals, contracts, billing, support, and service updates;
- Send you marketing communications about Zumidian where permitted (you can opt out at any time — see Section 9);
- Operate, analyze, secure, and improve the Site;
- Detect, prevent, and address fraud, security incidents, and misuse;
- Comply with legal obligations and enforce our agreements; and
- Establish, exercise, or defend legal claims.
4. Cookies and Tracking Technologies
The Site uses cookies and similar technologies (such as pixels and local storage) to function properly, remember your preferences, understand how the Site is used, and measure the performance of our marketing.
We may use:
- Strictly necessary cookies required for the Site to operate.
- Analytics cookies to understand usage and improve the Site. We use Google Analytics, a service provided by Google LLC, which sets cookies and collects information such as your IP address and how you interact with the Site, and processes that information on our behalf. To learn how Google uses data, see Google's privacy policy at https://policies.google.com/privacy. You can opt out of Google Analytics across websites by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
- Functional cookies to remember your settings.
You can control cookies through your browser settings and, where offered, through a cookie banner or preference center on the Site. Disabling some cookies may affect how the Site works. Depending on your location, we will obtain your consent for non-essential cookies before placing them.
Because there is no common industry standard for interpreting "Do Not Track" browser signals, we do not currently respond to them.
5. How We Share Your Information
We do not sell your personal information for money. We may share personal information in the following circumstances:
- Service providers / processors: vendors who perform services on our behalf, such as hosting, analytics, email delivery, CRM, customer support, and IT security. They are permitted to use the information only to provide services to us.
- Professional advisors: lawyers, accountants, auditors, and insurers, as needed.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case personal information may be transferred as part of the transaction.
- Legal and safety reasons: to comply with applicable law, legal process, or governmental requests; to enforce our terms and agreements; and to protect the rights, property, or safety of Zumidian, our clients, or others.
- With your direction or consent: where you ask us to share your information or otherwise consent.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it in accordance with our retention practices.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Zumidian is based in the United States, and our Site and Services are operated from the United States. If you access the Site or provide information from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries that may not provide the same level of data protection as your home jurisdiction.
Where required (for example, for personal data of individuals in the European Economic Area, the United Kingdom, or Switzerland), we rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.
9. Your Privacy Rights
The rights available to you depend on where you live and the applicable laws. We will not discriminate against you for exercising any of these rights.
9.1 General
You may:
- Request access to the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information;
- Opt out of marketing emails at any time by using the unsubscribe link or contacting us.
9.2 U.S. state residents (including Florida, California, and others)
Depending on your state of residence, you may have the right to:
- Confirm whether we process your personal information and access it;
- Correct inaccuracies;
- Request deletion;
- Obtain a portable copy of your information;
- Opt out of the sale of personal information, targeted advertising, and certain profiling; and
- Appeal a refusal to act on your request.
California residents (CCPA/CPRA): You have the rights described above, including the right to know the categories and specific pieces of personal information we collect, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell personal information, and we have not sold or shared personal information (as those terms are defined under California law) in the preceding 12 months.
Florida residents: As a Florida-based company, we honor the access, correction, deletion, portability, and opt-out requests described above for Florida residents, consistent with the principles of the Florida Digital Bill of Rights.
9.3 EEA, UK, and Switzerland residents (GDPR / UK GDPR)
If you are in these regions, you may also have the right to:
- Object to or restrict certain processing;
- Withdraw consent at any time (without affecting prior processing);
- Data portability; and
- Lodge a complaint with your local data protection authority.
Legal bases for processing (GDPR): We process personal data on the basis of (a) your consent; (b) performance of a contract or to take steps at your request before entering a contract; (c) our legitimate interests in operating and promoting our business, where not overridden by your rights; and (d) compliance with legal obligations.
9.4 How to exercise your rights
To make a request, contact us at privacy@zumidian.com. We may need to verify your identity before responding. You may use an authorized agent where permitted by law. We will respond within the timeframes required by applicable law.
10. Children's Privacy
The Site and Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Third-Party Links
The Site may contain links to third-party websites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. If we make material changes, we will provide additional notice as required by law. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zumidian Corporation 7700 N Kendall Drive, Suite 406, Miami, Florida 33156 Email: privacy@zumidian.com