Extend 24x7x365 GameOps execution without disrupting your stack.
Your tools, dashboards, alerts, and infrastructure stay yours. Zumidian adds the action layer: signal qualification, runbook-driven response, release support, verified recovery, and continuous improvement across live game environments.
Built for
Technical Operating Model
Monitoring is necessary. It is not the operating model
Most engineering teams can detect issues. The gap is what happens after detection: who qualifies the signal, who owns the response, who executes the runbook, who validates recovery, and how the system improves afterward.
Alerts are not resolution
An alert is only a signal. Player impact continues until action and recovery are complete.
Escalation creates delay
Every unnecessary handoff increases time to action and pulls engineers away from roadmap work.
Systems are interconnected
APIs, databases, matchmaking, cloud services, deployments, and player signals require context.
Engineering drag compounds
Recurring firefighting weakens delivery velocity, on-call sustainability, and morale.
Your stack remains yours. Zumidian connects the operating layer.
Zumidian is not a replacement platform. We connect to the systems, telemetry, dashboards, workflows, and procedures your teams already use, then provide the action layer that turns signals into verified outcomes.
- 1
Customer environment
Game services, APIs, databases, matchmaking, authentication, cloud services, and infrastructure.
- 2
Telemetry sources
Metrics, logs, synthetic checks, ping nodes, deployment events, player-impact signals, and customer reports.
- 3
Observability layer
Dashboards, alert history, service health, KPIs, infrastructure views, and Operational Analytics.
- 4
Orchestration and workflow
PagerDuty, Slack, Discord, Teams, ticketing, escalation paths, release workflows, and communication channels.
- 5
Zumidian action layer
Runbooks, approved procedures, qualification, response execution, verification, reporting, and continuous improvement.
Same tools. Same standards. 24x7x365 execution.
Built to integrate, operate, and improve inside your environment
Zumidian connects to customer-owned systems, telemetry sources, dashboards, alerting tools, communication channels, runbooks, and escalation paths to create a continuous action layer.
From alert to verified recovery
- 1
Detect
Alerts, synthetic checks, ping nodes, deployment events, reports, and platform signals.
- 2
Qualify
Severity, affected service, region, player impact, and related signals.
- 3
Runbook
Approved procedures, contacts, validation checks, and recovery paths.
- 4
Resolve
Execute approved actions or escalate with qualified context when required.
- 5
Verify
Confirm recovery through dashboards, synthetic checks, ping monitoring, and player-impact metrics.
- 6
Improve
Document outcomes, update runbooks, tune thresholds, and recommend fixes.
Measured under real live-service pressure
Mean time to acknowledge. A human assessing severity and player impact, not an auto-acknowledgement.
Mean time from alert to the resolving action being applied.
226,378 alerts · 21 customer environments · every alert of every severity · one denominator · 1 Jan 2024 to 31 May 2026 · How we measure
Proven in production
Launch and backend operations
Dune: Awakening
Support across beta, launch, and post-launch phases, including incident response, Operational Analytics, and release support.
Backend pressure at scale
Helldivers 2
Operational analytics and incident support during high player demand.
Cloud and bare-metal operations
Photon
Platform-scale incident management and long-term support.
Find out where your incident model slows down
Assess alert flow, escalation paths, runbook maturity, dashboard visibility, release validation, and recovery verification.
hello@zumidian.com · Month to month. No long-term commitment.