Case studies

Proven under real live-service pressure.

Launches, high-CCU surges, platform-scale operations and long-running titles: nine engagements, named where customers allow it and anonymized where they don't.

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Engagements documented

Named, with the customer's permission

Anonymized, described but not named

10+ yrs

Longest engagement, still month to month

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Nine engagements, filtered by the risk you're facing

Featured

High-CCU operations

Helldivers 2 · Arrowhead Game Studios

Incident management, Operational Analytics, deployment validation and real-time backend visibility for one of the fastest-scaling live-service games of 2024: 700K+ peak concurrent players, 15M+ copies sold.

“For two years they were part of how we ran the game, and that let our own teams stay focused on building it.”

Tim Schönberger, Backend Engineer, Arrowhead Game Studios

Incident ManagementOperational AnalyticsLaunch Stability & Release Operations

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2m 16s MTTA

Under extreme demand. Uptime maintained through player surges.

Launch stability

Dune: Awakening · Funcom

Coverage from closed beta through launch and live operations, with off-hour hotfixes and release validation.

Zero downtime

during launch events · 1m 53s MTTA

Incident ManagementOperational AnalyticsLaunch Stability & Release Operations

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Launch readiness & visibility

SUPERVIVE · Theorycraft Games

Custom dashboards and coverage across closed playtests and open beta, the windows where impressions form.

Zero downtime

during open beta · 100% monitoring coverage · under 1m 40s MTTA

Incident ManagementOperational AnalyticsLaunch Stability & Release Operations

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Platform operations

Photon

Incident management, branded out-of-hours support and hybrid cloud and bare-metal operations across a 2B+ monthly-user platform.

10+ years

122+ months, month to month · 500K+ actions · 27 min MTTR all-time

Incident ManagementWhite Label OperationsLegacy Game Management

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Long-term live operations

Golf Clash · Playdemic / EA

Incident management, Operational Analytics, and runbook and on-call refinement for a long-running mobile title. Still active today.

9+ years

70,000+ actions taken · under 3 min MTTA

Incident ManagementOperational AnalyticsLegacy Game Management

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Long-term live operations

Heroes & Generals · Reto-Moto

A persistent free-to-play war game with no offline window, supported through to the end of its live-service life.

400+ releases

supported · 19M+ registered players · 1m 52s average MTTA

Incident ManagementLaunch Stability & Release OperationsPing MonitoringLegacy Game Management

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Anonymized engagement

AAA fighting game

Console and PC competitive online game with fragmented signals across backend, matchmaking and telemetry. Role-specific dashboards for production, QA, support and engineering.

Non-developer teams investigate without waiting on engineering

Incident ManagementOperational AnalyticsPing Monitoring

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Anonymized engagement

High-traffic mobile strategy game

Millions of active players in a globally recognized fantasy universe, while the studio reorganized and started its next title.

Live title protected while internal focus shifted

Incident Management

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Anonymized engagement

Always-online co-op zombie shooter

Issues overnight, at weekends, during patches and spikes. Integrated with the studio's existing Grafana and workflows.

24x7x365 coverage without an internal operations desk

Incident Management

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The pattern is consistent: we're strongest where ownership has to continue past monitoring.

Find out where your operations model is exposed.

A Game Operations Review maps your coverage, incident flow, response times and launch readiness against the engagements on this page, and shows you where the gaps are.

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hello@zumidian.com · Month to month. No long-term commitment.