Heroes & Generals
A persistent free-to-play war game with no offline window. Supported through to the end of its live-service life.
Per-engagement figure. Site-wide mean across 226,378 alerts: 1m 48s, see How We Measure.
Game / customer
Reto-Moto
Engagement
GameOps
Risk profile
Persistent war game, end of life
Services
Incident Management · Ping Monitoring · Launch Stability & Release Operations
24x7x365 GameOps coverage for a persistent online war game.
Maintaining live-service coverage without consuming the engineering roadmap.
Reto-Moto needed reliable coverage while continuing to develop, improve, and expand Heroes & Generals. Internal expertise mattered, but that expertise should not be consumed by overnight monitoring, alert qualification, release validation, and repetitive operational tasks.
An embedded GameOps layer inside Reto-Moto's environment.
Zumidian did not replace internal expertise. It prevented that expertise from becoming the last line of defense every time an issue appeared outside normal working hours.
Incident response, alert qualification, runbook execution, escalation coordination, and recovery validation.
Global latency and packet-loss visibility across key player regions, helping identify regional degradation before it became broader player impact.
Deployment validation, release coverage, post-release monitoring, and support during high-risk update windows.
Repeatable execution across a mature live-service game
400+ releases supported
Deployment validation, release coverage, and post-release monitoring across every update window over the life of the engagement.
1m 52s average MTTA
Fast qualification of alerts across game servers, backend services, matchmaking, authentication, and the war server.
Continuous coverage for 19M+ registered players
A persistent, free-to-play environment with no offline window and players in every region.
Regional visibility through ping monitoring
Latency and packet-loss coverage across key player regions, identifying regional degradation before it became broad player impact.
Lower key-person dependency
Approved runbooks moved knowledge out of individual heads and into a repeatable system.
For Reto-Moto, Reduced overnight and weekend on-call pressure. Faster incident qualification and response. More consistent release and deployment support. Lower key-person dependency for repeatable operations. Zumidian reduced the burden on Reto-Moto's engineering team, allowing internal resources to remain focused on game development, content delivery, and platform improvements while Heroes & Generals remained continuously covered.
“Fast issue response, resolution and communication is just normal for them — working closely together makes Zumidian a natural extension of Reto-Moto.”
Heroes & Generals, supported through to the end of its live-service life.
Need 24x7x365 coverage for a live game?
Schedule a Game Operations Review to pressure-test your coverage, incident response, and visibility.
hello@zumidian.com · Month to month. No long-term commitment.